Shipping & Returns

Shipping is a flat rate per zone, whatever the number of items in the order. The amount is shown before you pay.

Times are counted from when the order leaves the studio, not from when you place it. We prepare orders within one to three working days. These are carrier estimates: we cannot guarantee them, though the maximum legal delivery period is thirty days from purchase.

We ship across Europe and to the United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, Japan, Australia and New Zealand. At checkout you will only be able to select countries we actually ship to; if yours is missing, write to us and we will look into it.

Outside the European Union, the destination customs authority may charge import duties and taxes payable by the recipient on delivery. These are not included in the price and we cannot calculate them for you, as they depend on your country's rules.

You will get an email when your order leaves the studio. Giving a correct and complete address is your responsibility: if the parcel comes back because the address was wrong or because it was not collected in time from the pickup point, reshipping will be charged.

If the parcel arrives damaged, tell the carrier at the point of delivery if you can, and let us know within fourteen days with photographs of the packaging and the contents. If it is lost in transit, we will open a claim with the carrier and either send you a new order or refund you.

You have fourteen calendar days from delivery to return your order without explanation. Write to info@victorchil.com with your order number and we will confirm the return address.

• You bear the cost of returning the goods to us, unless the product is faulty or is not what you ordered, in which case we pay.
• Goods must arrive in a resaleable condition, with their tags. You may try them on, but not use them.
• We refund the price of the goods and the standard outbound shipping, within fourteen days at most of receiving the return or proof that it was sent.
• Refunds are made using the same payment method you used, in euros.
• Personalised goods, and goods that cannot be returned for hygiene reasons, are not eligible.

We do not process direct size or model exchanges. If you need a different size, return the order as described above and place a new one: that way you make sure the size you want is still in stock.